Question How do I place an order?
Answer

To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

Question What payment methods do you accept?
Answer

For now, we only accept COD (Cash on Delivery)

Question Can I modify or cancel my order after it's been placed?
Answer

Once an order has been placed, it cannot be modified or canceled. Please double-check your order details before confirming your purchase.

Question How can I track my order?
Answer

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Question What is your return policy?
Answer

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within info@rafihafashion.com days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.

Question Do you offer international shipping?
Answer

No, we offered only Bangladesh now.

Question How can I contact customer support?
Answer

If you have any questions or need assistance, you can contact our customer support team via email at info@rafihafashion.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

Question Are your products handmade?
Answer

Yes, our products are handmade with care by skilled artisans using traditional techniques. Each item is unique and crafted with attention to detail.

Question Do you offer wholesale or bulk ordering?
Answer

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at info@rafihafashion.com for more information on wholesale pricing and ordering.

Question Can I request custom or personalized orders?
Answer

Yes, we welcome custom and personalized orders. Please contact us with your specific requirements, and we'll do our best to accommodate your request.